My car died while queueing at the Causeway to cross into Singapore. What now?+
WhatsApp us your location straight away. Our coverage is on the Malaysian side — the approach roads to CIQ, the EDL and the areas around both the Causeway and the Second Link. If the vehicle is already inside a controlled zone, follow the officers on duty first; we will arrange a safe pick-up point from there and run the car to the workshop you choose.
I am in Batu Pahat, Muar or Segamat, not JB city. Do you still come out?+
Yes. Towing in Muar and Tangkak works off the northern Johor routes, Batu Pahat and Kluang off the trunk roads through Ayer Hitam, and Kota Tinggi covers the stretch out to Desaru and towards Mersing. The nearest unit to you is the one dispatched — not everything starts from JB.
I broke down on the southern PLUS highway near Yong Peng or Pagoh. How do I explain where I am?+
Drop a live location in WhatsApp, tell us which direction you are heading (north or south), and name the nearest exit, R&R or kilometre marker if you can see one. Our crews run the southern PLUS stretch regularly, so that is enough for us to reach you.
A heavy lorry is stuck inside a Pasir Gudang factory compound. Can you handle that?+
We can. Tell us the lorry type, rough load and the condition of the wheels when you WhatsApp — that lets us send the right heavy-duty tow truck for the tonnage. Winching and rigging follow SOP, and the lorry is delivered to whichever workshop or depot you nominate.