My car overheated climbing the Karak Highway near Genting Sempah — can a tow truck reach me up there?+
It can. If you still have enough left in the engine, pull into the nearest lay-by or R&R rather than stopping on a bend. Then send your live location and tell us which way you were heading, towards Gombak or towards Bentong. We send a driver who runs that mountain stretch regularly and set a safe lifting point on the correct side.
My brakes are smelling on the way down from Genting — do I carry on or call for towing?+
Do not carry on. Brakes that hot can fade with no warning halfway through a bend. Stop somewhere safe, let the car sit, and WhatsApp us your location. We bring it down on a flatbed, so your brakes carry none of the load on the descent at all.
I broke down on the LPT somewhere between Karak and Kuantan — how do I describe where I am?+
A WhatsApp live location is the most accurate, so send that first. If the signal is patchy out there, tell us the last exit or toll plaza you passed and the nearest kilometre marker on the barrier. The gaps between LPT exits are long, so those two details are enough for us to place you.
Do you cover inland Pahang — Jerantut, Kuala Lipis, Rompin and the hill road to Cameron Highlands?+
Yes, our coverage runs the whole state. That means the east coast side around Kuantan, Pekan and Rompin, the inland towns of Jerantut, Kuala Lipis and Raub, and the climb up to Cameron Highlands. Estate roads and kampung roads are fine too, as long as you share the location in the chat so the driver is not guessing at a junction.